As a part of the implementation of its commercial relationship strategy, Carsax LLC guarantees that the booking
process runs smoothly from the payment of the online booking advance by its web customers until their request is
accepted by its partner agencies.
These terms & conditions, together with our privacy statement and cookie statement, constitute our agreement with you,
for the services we provide in arranging for the supply of car hire. For the avoidance of doubt, ‘you’ refers to the main
driver, the person paying for the rental and/or the person making the booking. Please note, although ‘you’ may refer to
more than one person, we contract with all parties, but we will only be able to speak to the main driver in respect of a
confirmed booking. Together, these are referred to as ‘our terms’. These terms shall apply to all contracts for the
provision of our services to the exclusion of all other terms & conditions. No conduct by Carsax LLC shall be deemed to
constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed
conclusive evidence of your acceptance of these terms. We may change the terms from time to time and you are advised
to check the website to consider any changes to the terms which apply to you. Your hire of any car is subject to the terms
& conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in
which the rental takes place. Individual restrictions may also apply to your car hire.
You will be provided with a car by us either directly or as agent. The capacity in which we act depends on our
relationship with the car hire company.
These terms apply to any booking that you make with us on or through this website, so you should make sure that you
are aware of their contents. Both our terms and those of the car hire companies we work with contain some exclusions
and limitations of liability.
Your booking on this website is conditional on you accepting our terms. If you do not agree with any part of them, you
must not proceed with your booking. By confirming that you wish to book a car through this website you, indicate that
you have read and understood and accept our terms. If there is any part that you do not fully understand, or if you have
a query about the car hire or any other product, please contact us.
In most cases, we will confirm your booking immediately using the email address provided when the booking is made.
Sometimes, we need to wait for the car hire company to confirm that a car is available. We will tell you straight away if
this happens, and temporarily block the money on your payment card. As soon as they confirm your car, we will let you
know, and take the money from your card.
Until your car is confirmed, you can ‘void’ the payment at any time. Just hit ‘Manage booking’ at the top of our site, enter
the email address provided when making the booking and reservation number, then hit ‘Cancel Booking’. We will unblock
the money on your card.
Very rarely, a car hire company can’t confirm that a car is available. If this happens, we will tell you, and unblock the
money on your card.
When you book a car on our site, we will email you to confirm its availability within 48 hours of booking (or, if earlier, at
least 24 hours before your pick-up time). We will then send you a booking confirmation.
You will not have a contract until we have confirmed your booking and taken the payment. We will send all
correspondence to the address provided when making the booking.
Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or
agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the
accuracy, completeness and usefulness of all information provided on this website.
The Carsax LLC voucher / eVoucher must be presented to the car hire company when picking up your hire car. We
cannot be held responsible for rentals rejected if a voucher / eVoucher is not presented.
We cannot accept liability for any charges incurred as a result of documentation signed for and accepted at the car hire
We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing wilful damage, driving
off-road or driving without due care and attention. You, will accept full responsibility in respect of such claims. This list is
Please read the specific terms & conditions relating to your car hire, which you will see during the booking process.
Most car hire companies require a deposit at the start of the rental to cover the liability excess, any charges incurred
during the rental and, in some cases, fuel. In order to make the deposit you will usually be required to have a valid credit
card with available funds on it. The card must be in the main driver’s name. Please note, not all car hire companies
accept the same card types and you should check the “Important Information” section when making a booking and/or
your car hire agreement to confirm which card types will be accepted. If you still have any questions please contact us.
Provided the car and extras are returned in the same state as rented and in accordance with the fuel policy, this deposit
will be refunded after dropping the car off (please note that it may take up to 30 days for the money to appear on your
credit card again).
Some car hire companies will require you to return the car with the same amount of fuel it had in the tank at pick-up.
Others operate a fuel policy where you, must purchase the first tank of fuel and may drop the car off empty – in which
case, there may be no refund for unused fuel.
Where the car hire company charges for fuel, the cost may be higher than it would be at a local petrol station.
At most airport locations, flights will be met and cars supplied outside normal working hours. However, there may be an
additional charge for this service, which will be payable directly to the car hire company. We will advise you whether a
charge will apply when you confirm your pick-up times in your booking request. In the event that a flight delay causes the
car pick-up to fall outside a car hire company’s normal working hours, the car hire company may agree to provide an out-
of-hours service – in which case they will advise you of any fee. We can accept no further responsibility where there is no
out-of-hours service available – and it is therefore recommended that you take independent travel insurance. Non-airport
car hire counters may also provide an out-of-hours service.
In most locations, the minimum hiring age is 21 years. Additional fees can apply with certain car hire companies and in
certain countries for drivers aged under 25 years or over 65 years: where the correct driver age has been submitted with
the booking request, we will advise of any likely fees. Minimum age requirements on larger cars may also be higher at
some locations. Please check with our Contact Centre if you have any questions or concerns about this matter.
Fees may apply for additional drivers, payable at the car hire counter (unless otherwise specified on the Carsax LLC
voucher / eVoucher). Please check with our Contact Centre.
The price of your car hire will be confirmed at time of booking and calculated on the basis of 24-hour units. If you wish to
extend the period of hire after picking the car up, or if you drop the car off later than stated on your voucher /
eVoucher, the contract for such an extension will always be with the car hire company directly and the extra time will be
charged for by the car hire company at the local daily rate, which may be higher than the rates agreed with us at the
time of booking. The car hire company may also charge an additional penalty for late drop-off, details of any additional
payments will be in your contract with the car hire company.
Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher /
eVoucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early.
If you are unable to pick the car up at the agreed time and date, it is essential you contact us as soon as possible. If you
do not, there is no guarantee that the car will still be available – and you will not be entitled to any refund.
One-way rentals must be confirmed in advance and may be subject to one-way fees, payable to the car hire company.
We will advise you of the approximate costs after we receive your booking request and receive confirmation from the car
hire company regarding the one-way rental.
Child seats, roof racks (not available on some cars) and other ‘extra’ items are available on request in most locations,
although they cannot be guaranteed. There is usually a fee payable to the car hire company. In most locations, child
seats are required by law. Please note: rear seatbelts may not be provided in all cars. Please check with our Contact
Centre regarding these items. Requests for these items should be made at the time of booking.
Some car hire companies will agree to deliver your car to / collect it from a specified address. If so, there may be a fee
for this service, payable to the car hire company. We will advise you whether a fee will apply when you confirm your pick-
up / drop-off times, along with the full address details, in your booking request. Please note: car hire companies generally
do not deliver to or collect from private accommodation.
Restrictions may be applicable when taking the hire car to a different country/state/island; our Contact Centre must
therefore be advised at the time of booking whether you intend to do this. Additional documentation may be required
and local charges may apply for travel to certain countries. Restrictions may also apply in remote areas; please check
with our Contact Centre.
In case of cancellation of the reservation and/or no presentation 60 minutes after the time of your reservation, no
refunds will be made
You don’t arrive on time
You are not eligible to rent the car
You don’t have the documentation you need
The main driver doesn’t have a credit card in their own name, with enough available funds for the car’s security
You can make changes to your booking anytime before you’re due to pick the car up.
In most cases, the easiest way to do this is via our app – or our website (under ‘Manage booking’).
There is no administration fee for changing your booking, but any changes you make may affect the rental price.
Sometimes, the only way we can change a booking is to cancel it and make another one, in which case we may charge
you a cancellation fee on the rental company’s behalf.
If changing your booking would change the price or incur a cancellation fee, we will tell you in advance.
Your voucher / eVoucher will normally be available once full payment has been received and the car confirmed by the
car hire company. Please note that certain ‘request’ cars may take longer to confirm and we will advise you if this is the
case. Where the car cannot be picked up due to insufficient documentation or failure to provide a valid credit card, this
will be treated as a ‘No Show’, which means you will not be entitled to a refund of money paid. Please ensure that you
travel with your voucher / eVoucher, your full valid national driving licence and other identification – please check the
‘What You’ll Need To Take’ section of your voucher / eVoucher once the car is confirmed to see if any other
documentation is required.
Every driver must have a full, valid driving licence they have held for at least 1 year (2 years at certain locations; this will
be confirmed during the booking process). Expired or provisional licences will not be accepted.When booking the car, our
Contact Centre must be advised of any endorsements / points on a driving licence; we reserve the right to refuse the
booking on this basis, according to the terms & conditions of the car hire companies we work with.As . Any driver with a
new-style photocard driving licence must also produce the accompanying paper counterpart at the car hire
counter.When picking up the car, every driver must present their licence. They must also keep their driving licence with
them at all times throughout the rental, for perusal by local authorities.No refunds will be given if a car hire company
refuses to supply a car because of undisclosed endorsements – or because you cannot provide a driving licence, its
counterpart, or the required information about endorsements.Please note that when driving abroad you may require an
International Driving Permit. It is the driver’s responsibility to check whether they will need an International Driving
Permit. An International Driving Permit does not replace the requirement for a regular driving licence: a full driving
licence in the main driver’s name will still be required in order to rent the car, and every driver requiring an International
Driving Permit must keep both documents with them at all times. If an International Driving Permit is required, you will
not be able to collect your rental without the permit and your driving licence. All drivers must read the terms and
conditions of the car hire company providing their car prior to pick-up, as certain companies and locations may have
Due to the fluctuation of exchange rates, please be aware that the amount charged to your credit card may differ from
the price we quote when you agree to pay for a product or service. The difference (if any) will depend on changes to
exchange rates during the period between the moment you book and the moment the charge is reflected in your credit
card statement. Similarly, should we refund any money to your account, we will refund the exact amount initially charged
– and will not be responsible for any fluctuations in exchange rates that lead to you receiving a larger or smaller refund
All cars are insured for a maximum number of passengers. We cannot accept liability for the car being unsuitable for all
passengers and luggage. As a guide, please refer to the Carsax LLC website for approximate capacities of the various
car classes. We cannot accept responsibility if the car hire company refuses to supply a car because the party size is too
We are unable to guarantee a particular make or model of car. The car shown on your voucher / eVoucher is for
guidance only and the car hire company may instead provide a different car which is deemed to be similar or superior.
Car hire companies reserve the right to refuse a car to any person who is considered unfit to drive or does not meet
eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund,
compensation or any other costs you may have to pay in such a case.
If you are dissatisfied with your rental, please report this to us as soon as feasible, but at least within 3 months of
dropping the car off, by contacting our Customer Service Team. It is difficult for us to assess any claim regarding your
rental if this action is not taken at the time of drop off. Although when you rent a car, you enter a contractual
relationship with the car hire company, whenever there’s a problem, we will try to help by contacting the car hire
company on your behalf.
Please note that as we aim to resolve disputes internally, we are not obliged to submit to an ADR procedure operated by
any independent ADR provider.
In the case of breakdown or mechanical difficulties, you must call the car hire company immediately. The car hire
company must give authority for repairs or replacement cars. If you are involved in an accident, the local police and the
car hire company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be
needed if you wish to make a claim.
Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the
corresponding laws of the country and/or state in which the rental takes place. You will therefore be subject both to our
terms and to those of the car hire company. We accept no responsibility for and shall not be liable in respect of any loss,
damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes,
terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with
transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.
owever you choose to book, it is important to understand how and when a contract is formed. The technical steps
required for a contract to be formed are as follows. When we quote prices over the telephone or place our services on
our website, we are inviting you to make an offer for their purchase. You do not make this offer until you do so verbally
or by clicking ‘Book Now’ on our ‘Payment Details’ page.
You will have made us an offer to purchase the services once you have either done so verbally or clicked ‘Book Now’. We
will have accepted this offer once we have both received the necessary payment and made your voucher / eVoucher
available to you. Where the arrangement with the car hire company is for us to act as an agent, acceptance of your
offer is by us as agent on behalf of the car hire company.
It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to
interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or
attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on
our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any
automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information
and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates
your agreement to be bound by these Conditions of Use.
Your privacy is important to us. By using this site you accept the terms of our notice confidentiality .
connection with our email communications. For more information on this, please see .
Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the
service and quality of the car hire company, and used partially or in their entirety by Carsax LLC on our platforms,
social media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or
controlled by Carsax LLC. By submitting a review, you are consenting to the above use of your review. We reserve the
right to adjust, refuse or remove reviews at our sole discretion.
Reviews express the personal opinions of Carsax LLC customers who filled out a survey after completion of their rental.
These opinions do not necessarily represent the views of Carsax LLC.
To the extent permitted, these terms and conditions are governed by America laws.
The General Information and Terms & Conditions stated are correct at the time of going to press.